Please help, i don’t know what to do with my computer?
I am really confused and i dont know what to do with this viruses on my computer. First, I got “Personal Antivirus” on my computer. I can’t remove it anymore then i tried the pc recovery that re-install windows. I did not see the personal antivirus anymore and i thought I’m already safe. Now, I scanned my pc with norton and it found trojans and infostealer.Gampass but norton cannot remove these. I tried the avast but it wont help either. I tried SuperAntispyware but I heard many negative reviews about it that when I reboot my pc it’ll harm my pc more and it can’t remove virus. I am really confused and already scared to download and download different antiviruses. I dont know what to do. I tried to do the pc recovery again but nothing happens as i am just wasting time. I scan norton again and it says again that i have trojans and antispyware. I think I’ll be crazy now thinking about this problem. What should I do??
I’m Emily and I work on behalf of Symantec.
Sorry to hear you are having problems with your Norton software. If you are still having issues with your computer, feel free to email me and I can help direct you to someone in technical support.
Kind Regards,
Emily
Emily.Bennion@ar-edelman.com
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Homer
Contributor
July 28th, 2009 at 10:32 am
forget Norton you need something a little bit more specialised towards malware – try application such as Malwarebytes, this is free and works very well.
also download and run SpyBot Search and destroy – this is another very good piece of antispyware.
good luck
H
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